7-Day Money-Back Guarantee
✓ Risk-Free Trial
We offer a 7-day money-back guarantee on first subscriptions. After this period, all sales are final.
We stand behind the quality of our platform. If Tradarlyze doesn't meet your expectations within the first 7 days of your initial subscription, you can request a full refund.
Refund Eligibility
Refunds are available under the following conditions:
- First-time subscriptions: 7-day money-back guarantee from purchase date
- Technical issues: When service was not delivered due to our platform problems
- Service disruption: Extended downtime that prevents platform access
Important: Refunds are not available for subscription renewals, upgrades, or accounts that have violated our Terms of Service.
Technical Issues Policy
🔧 Service Delivery Issues
Refunds are granted only in cases of technical issues where the service was not delivered as promised.
Examples of qualifying technical issues:
- Platform downtime exceeding 24 consecutive hours
- Critical features completely non-functional for extended periods
- Account access issues caused by our system errors
- Data loss due to platform technical failures
How to Request a Refund
1
Contact Support
Email us at info@tradarlyze.com with your refund request
2
Provide Details
Include your account email, subscription date, and specific reason for the refund request
3
Review & Processing
We'll review your case and process eligible refunds within 3-5 business days
Non-Refundable Items
The following are not eligible for refunds:
- Subscription renewals (beyond the initial 7-day period)
- Account upgrades or plan changes
- Subscriptions older than 7 days (unless technical issues)
- Accounts terminated for Terms of Service violations
- Dissatisfaction with trading results or platform features after 7 days
Refund Processing
- Processing Time: 3-5 business days after approval
- Method: Refunded to your original payment method
- Bank Processing: Additional 5-10 business days depending on your financial institution
- Confirmation: You'll receive email confirmation when the refund is processed
Alternative Solutions
Before requesting a refund, consider these alternatives:
- Technical Support: Our team can help resolve platform issues
- Training Resources: Access comprehensive guides and tutorials
- Plan Adjustment: Switch to a different subscription tier that better fits your needs
- Account Support: Get personalized assistance with platform features
Contact Information
For refund requests or questions about this policy:
Email: info@tradarlyze.com
Response Time: Within 24 hours during business days
Business Hours: Monday - Friday, 9 AM - 6 PM EST